Terms of Travel

Animals

Pets are not allowed on our buses. The exception is guide dogs, eg for the visually impaired.

Bonus-system

To all our frequent travellers there is a possibility to receive your 11:th trip for free. Just register in our bonus-program on www.ybuss.se.

Rebooking- and Cancellation insurance

If you need to change your travelplans our rebooking- and cancellation fee allows you to reschedule your trip before departure. The insurance fee will not be repaid. You can only make your reebooking or cancellation by calling Ybuss Customer Support or by contacting one of our retailers. If you want to rebook or cancel your trip on an overnight bus, and our Customer Support is closed, please contact us as soon as possible the following morning at 0771- 33 44 44.

Comfort Onboard

Smoking is not permitted on buses or in the WC. Mobile phones, laptops, tablets and other similar electronic devises may be used onboard. However, show consideration to other passengers. On overnight buses, there are many people who want to sleep and have a peaceful surrounding. Please respect this. The driver has the right to turn away anyone that disturbs his or her fellow passengers. Changing of buses may occur and if so Ybuss cannot guarantee the regular onboard service.

Complaints

The form for complaints is available on www.ybuss.se/support/complaints/.  In the event of a complaint, you must always enclose the relevant ticket or ticket number for the journey in question, your name and address. The complaint should reach us no later than 14 days after the journey in question.

Delays/Travel Time Guarantee

When the arrival of our bus at the customer’s destination is delayed by more than 50 minutes, compared to the times stated in the timetables, the customer has the right to compensation. Note that Ybuss commitment applies to destinations on our own routes (it is not valid when the customer has purchased an additional journey from another carrier). 
For delays exceeding 50 min, the passenger is compensated with one (1) free one-way journey equivalent to the journey in question on the occasion of the delay.
If the delay exceeds two hours, the passenger is compensated with two (2) one-way journeys equivalent to the route in question on the occasion of the delay. Compensation is paid in the form of a value voucher; cash payments are not made. The value voucher can be used subsequently to purchase a new journey from Ybuss.
If the delay is caused by weather or traffic congestion, over which Ybuss has no control, no compensation is paid. In the event of other delays, there is relevant information on our website.

Disabilities

To make things as easy and comfortable as possible for everyone to travel with us, Ybuss tries to meet the needs of all passengers. In need of assistance for passengers who are sight, hearing or mobility-impaired please contact Ybuss at 0771-33 44 44 no later than 7 days before departure.

Discounts

Students: A passenger with valid verification from the Studentkort, CSN, Mecenat or Membit travel with a discount according to current pricelist. Discounts are also valid for international students with ISIC cards. Valid card and identification must be available during the entire journey, to support the right to the discount. 
Children/young persons are entitled to discount until the day they turn 26. The passenger must be able to prove his/her age.
Babies travel for free with an own seat until the day they turn 2 years old. Reservation for babies is needed.

Goods/Luggage

Luggage that exceed two bags + one hand luggage and goods must be reserved with Ybuss ahead of departure and according to current pricelist for goods. Bulky goods e.g. large packages and bicycles are not allowed on board. Folded bicycles and skiis in associated bag are allowed. Ybuss is not liable if the goods are not picked up at Ybuss stop upon arrival. Always contact Ybuss at 0771-33 44 44 to make your reservation.

Holiday

On holidays and long weekends the timetable could be adjusted in order to meet our customers demand. Contact your local agent or visit www.ybuss.se for the current timetable.

Luggage

The luggage total weight per fare paying passenger is max 25 kg. The maximum value of the luggage may not exceed 15% of a base sum (44,800 SEK for 2017). A maximum of two (2) bags per passenger may be loaded in the bus’s luggage space. Fragile luggage shall be well packed. Inflammable or explosive goods are not allowed. Please note that objects of value or cash may not be held in the bus’s luggage space. One (1) small item of hand baggage may accompany the passenger. The maximum dimensions for luggage inside the bus are 40 x 30 x 20 cm. For safety reasons, no luggage may be placed in the central aisle or by any exits. It is the passenger’s responsibility to mark his/her luggage with the name, address and telephone number. Ybuss is not liable for damaged, misplaced or stolen luggage. In the event of damage, we refer to the passenger’s own insurance. The exception is when Ybuss have acted with gross negligence or intent, or in the case of an accident. Passengers have, in accordance with applicable law, the right to compensation for baggage damaged or lost due to accidents that occur due to the use of the bus.

Lost property

Ybuss partner Bussgods in Sundsvall manages lost property found onboard Ybuss. Bussgods can be reached Mon-Fri 9.30 am- 11.30 am on
+46 (0)76-792 32 17 or by emailadress hittegods.sundsvall@bussgods.se. For more information about how to get your lost property back, please contact Bussgods Sundsvall. For a fee, recovered items can be sent by regular mail.

Onboard payment

If a ticket is paid onboard on linje 100, Sundsvall-Umeå or linje 98 Sundsvall-Sollefteå,you are entitled to seat guarantee. Cash is not allowed as payment method in Västernorrland ( Sundsvall-Sollefteå, Sundsvall-Husum). Credit card is recommended. If you pay your ticket onboard on our other routes, your trip is subject to availability. On the northgoing nightbus an extra fee is charged between Sundsvall-Timrå-Härnösand when payment is made onboard.

Prices

Our prices are governed by supply and demand and the prices can vary. Current prices can be found on www.ybuss.se.

Privacy Policy

Ybuss is fully committed to protecting your individual rights and keeping your personal data safe. In our Privacy Policy we describe the collection, usage, storage and sharing practices of personal data. You can read more abour our privacy policy on Dataskyddspolicy

Reservation

Reservation gives you seat guarantee on all our routes.

Stops

Ybuss only stops at the stops given in the timetable. It is not permissible to step on and off at other locations.

Tickets

In this context, “ticket” means ticket bought onboard or the printed document with the pertinent ticket number or just the ticket number and verification to support the right to any discount. Tickets from Resplus are valid.

On Ybuss/linje 100, between Sundsvall-Umeå, and  Ybuss/linje 98 between Sundsvall- Sollefteå, the following tickets from Din Tur are valid; Enkelbiljett, Periodkort, Reskort with reskassa, Färdtjänstkort and Företagskort. Tickets purchased in Din Tur app are not valid.

On Ybuss/linje 100, Sundsvall-Umeå the following tickets/travel cards are valid from Västerbottens Länstrafik; Periodkort, Enkelbiljett, Reskort with reskassa, Reskort (invoice payment) and Företagskort.

If, during an inspection, a passenger cannot present a valid ticket, an inspection fee, currently 800 SEK, is levied. The same applies for passengers that travel at a discounted price but cannot verify their right to the discount.
It is the passenger’s responsibility to check that the information on the ticket/confirmation is in agreement with the route, time and date ordered. Alighting and boarding must be done at the booked stops.